Refund policy

Return & Refund Policy

Last updated: July 12th, 2026

At Öra, we want you to be confident in your purchase. Because our products are consumable and intended for oral use, we have a limited return policy outlined below.

Returns

Due to the nature of our products, we do not accept returns on opened or used items.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll make it right.

To request a replacement or refund, email us at support@orapouches.com with:

- Your order number

- A brief description of the issue

- Clear photos of the product and packaging

Refunds

If your refund request is approved:

• Refunds will be issued to your original payment method
• Processing time is typically 5–10 business days, depending on your bank

Shipping costs are non-refundable, unless the issue was due to our error.

Exchanges

We do not offer direct exchanges.
If an item is defective or incorrect, we will send a replacement at no additional cost.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If you believe your package was lost in transit, please contact us and we’ll do our best to help.

Contact Us

If you have any questions about this policy, please contact us at:
support@orapouches.com